Return & Refund Policy

At native and tribe, every item is made with care and produced specifically for your order. Because of this, we currently do not accept returns or refunds for reasons such as ordering the wrong size, changing your mind, or personal preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging (if applicable)

Once reviewed, we'll provide a replacement or refund at no additional cost.

Exchanges

At this time, we do not offer exchanges. Please refer to our size guide before placing your order to ensure the best fit.

Refunds

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account.

Cancellations

Because orders begin processing shortly after they are placed, we cannot guarantee that an order can be canceled or modified once it has been submitted. If you need assistance, please contact us as soon as possible, and we'll do our best to help.

Contact Us

If you have any questions about your order or believe you've received a damaged or incorrect item, please reach out to us. We're committed to providing a great experience and will work with you to resolve any issues promptly.